Terms & Conditions

These Terms & Conditions explain the main rules that apply when you access or use 7Signs Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and agree to follow these terms, as well as any additional rules shown on the website.

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1. About these terms

These Terms & Conditions apply to your use of the 7Signs Casino website, games, account services, promotions and related features. They should be read together with any other policies or notices displayed on the website, including the Privacy Policy and Responsible Gambling information. If a specific promotion, game or service has separate rules, those rules will also apply to your use of that promotion, game or service.

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1. About these terms 2. Eligibility and account requirements 3. Games, wagers and account balances 4. Deposits, withdrawals and promotions 5. Responsible use, privacy and legal matters

By visiting the website or using any of its services, you agree to comply with these terms. If you do not agree with them, you should stop using the website and should not open or maintain an account. We may update these terms from time to time to reflect changes to the website, services, legal requirements or business practices. The current version will be made available on the website, and you should check it regularly.

Where an update materially affects your rights or obligations, information about the change may be provided through the website or another reasonable communication method. Your continued use of the website after revised terms are published may be treated as acceptance of the updated terms.

Your responsibility to check access

Online gambling rules can differ between Australian states and territories and between other jurisdictions. You are responsible for checking whether you are permitted to access and use online gambling services from your location. You must not use the website where doing so would breach any law, restriction, court order or other requirement that applies to you.

2. Eligibility and account requirements

You must meet the minimum legal age that applies in your location and satisfy all other eligibility requirements before opening or using an account. You must not allow another person to use your account, and you must not open an account on behalf of another person. Accounts are intended for individual use and may not be transferred, sold or assigned to someone else.

When registering, you must provide information that is accurate, complete and current. This may include your name, date of birth, address, contact information and other details needed for identity, age, security or compliance checks. You must update your information if it changes. Providing false, misleading or incomplete information may result in access being restricted or an account being closed.

We may ask you to complete verification checks before allowing certain account activity, deposits, withdrawals or other services. You agree to provide reasonable documents or information when requested. The review process may include checks relating to identity, age, payment ownership, source of funds, account security or responsible gambling. If requested information is not provided, services may be delayed, limited or unavailable.

Keep your username, password and other account credentials confidential.
Use a strong password and take reasonable steps to prevent unauthorised access to your device or account.
Tell us promptly through the available website support channel if you suspect that your account has been compromised.
Do not create duplicate accounts or attempt to bypass account restrictions.
Do not use an account for unlawful activity, fraud, money laundering or any other improper purpose.

You are responsible for activity carried out through your account unless you have notified us of unauthorised access and we have had a reasonable opportunity to act. We may place an account on hold while we investigate unusual activity, suspected misuse, security concerns or a possible breach of these terms.

3. Games, wagers and account balances

Games and wagering features are provided subject to the rules displayed for the relevant game or service. Before placing a wager, you should review the available information, including the game instructions, stake details and any applicable restrictions. A wager is generally treated as accepted when it is recorded by the website. You should check your account history and contact support through the website if you believe a transaction has been recorded incorrectly.

We may refuse, cancel or review a transaction where there is a technical error, suspected fraud, a security concern, a breach of these terms, a problem with the relevant game or another legitimate reason. If a wager or result is affected by an obvious error, malfunction or system issue, the transaction may be reviewed and corrected in accordance with the applicable rules.

The account balance shown on the website is an electronic record of funds associated with your account. You should not treat it as a bank account, savings facility or investment. You must not deposit or play with money that you cannot afford to lose. Gambling outcomes are uncertain, and no game or strategy can guarantee a particular result.

You must not attempt to manipulate games, exploit software faults, interfere with website operations or use automated tools unless expressly permitted. Prohibited conduct includes collusion, cheating, the use of unauthorised software, attempts to obtain an unfair advantage and activity designed to avoid security, identity or account controls. Suspected conduct of this kind may be investigated and may result in account restrictions or other action permitted by law.

Technical interruptions

The website may occasionally be unavailable because of maintenance, updates, network problems, equipment failure, third-party services or events outside our reasonable control. We do not guarantee that the website or every game will always be available, uninterrupted or error-free. If a technical issue affects a transaction or game result, the relevant records and applicable rules will be used to review the issue.

4. Deposits, withdrawals and promotions

You may only use a payment method that you are authorised to use. The name and details associated with a payment method may need to match your verified account information. We may decline, delay or reverse a transaction where the payment method cannot be verified, appears to belong to another person, is subject to a restriction or creates a security or compliance concern.

Available deposit and withdrawal methods, fees, processing requirements and transaction conditions may be shown on the website and may change. You are responsible for checking the details before submitting a transaction. Third-party financial institutions or payment providers may apply their own terms, fees, processing times or limits. We are not responsible for a delay caused by a bank, payment provider, telecommunications service or other third party.

A withdrawal may be subject to account verification, payment checks, wagering requirements that have been clearly disclosed, or other lawful controls. We may return funds to the original payment method where appropriate. If a balance is subject to an investigation or a legal restriction, access to some or all funds may be temporarily limited while the matter is reviewed.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are optional and may be available only to eligible customers. Each offer may have separate terms covering eligibility, activation, expiry, qualifying deposits, wagering requirements, game contributions, maximum values or other conditions. Those terms will apply to the relevant offer and should be read before you participate.

Unless the offer terms state otherwise, promotions may not be combined, transferred, exchanged for cash or used by more than one person. We may withdraw or amend an offer where it has been used in error, where there has been misuse or fraud, or where the offer is no longer available for a lawful or operational reason. Any promotional balance is subject to the conditions shown for that promotion.

5. Responsible use, privacy and legal matters

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, keep track of your time and spending, and avoid gambling when you are upset, tired or under the influence of alcohol or drugs. You should never chase losses, borrow money to gamble or gamble with funds needed for everyday expenses.

Tools and support options may be available to help you manage your play. These can include deposit or spending controls, time reminders, account breaks, self-exclusion and other restrictions. You can review the Responsible Gambling information on the website for further guidance. If gambling is causing concern for you or someone close to you, consider seeking independent support from an appropriate gambling-help service or health professional.

Privacy and communications

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. Information may be collected and used for account administration, identity checks, payment processing, security, responsible gambling, customer support, legal compliance and service improvement. By using the website, you acknowledge that some information may need to be shared with service providers or authorities where permitted or required by law.

You may receive service messages about your account, transactions, security, changes to the website or these terms. Marketing communications, where used, may be managed through the available preferences or unsubscribe options, subject to messages that are necessary to provide the service or meet legal obligations.

Suspension, closure and liability

You may stop using the website and request account closure through the available website support channel. We may suspend, restrict or close an account where required by law, where verification cannot be completed, where activity appears unsafe or unlawful, where these terms have been breached, or where continued access creates a security, compliance or responsible gambling concern.

Closing an account does not remove obligations that arose before closure. We may retain records where required for legal, regulatory, security, accounting or dispute-resolution purposes. Any valid balance will be dealt with in accordance with applicable law, account checks and the circumstances leading to closure.

To the extent permitted by law, 7Signs Casino is not responsible for loss caused by your failure to keep account details secure, your misuse of the website, interruptions outside reasonable control, third-party services or your breach of these terms. Nothing in these terms excludes, restricts or changes a right, guarantee or remedy that cannot lawfully be excluded, restricted or changed under Australian consumer law or other applicable legislation.

Questions and complaints

If you have a question, believe there is an account or transaction error, or wish to make a complaint, use the support channel provided on the website. Include enough information for the matter to be reviewed, while avoiding sending unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue. Complaints will be considered in accordance with the applicable procedures and legal requirements.